Humanize engagements by powering
Connected Customer Conversations

How businesses in UAE can develop transformational customer relationships using the most advanced customer conversational platform.

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Event Date & Time

25th May 2023 | 10:30 AM - 12:45 PM


Address Dubai Marina


With the constantly changing business dynamics and the rise of technology, consumer expectations and engagement equation has evolved. Consumers’ demand for connected conversations has started to reflect in approaches businesses opt to serve them.
According to Gartner, customers in UAE have higher expectations of customer service and trustworthiness from businesses than the global average. Businesses are now looking for ways to gather, analyze, engage with AI and employ consumer data at scale to meet customers’ rising expectations with unprecedented customer experience. Customer experience is one of the most important differentiators today. The ability to scale engagement with deeper understanding and empathy with customers separate businesses that are winners or losers. To achieve this, businesses need a great reset from disjointed customer engagement that are at work today, where customer communication takes place across multiple communication systems that are siloed, broken or do not have full context of customer history.
At this round table on ‘Humanize engagements by powering Connected customer conversations’ , learn how businesses in UAE can orchestrate Connected Customer Conversations – listen to their customers, remember all customer conversations across multiple platforms, provide rich insights and engage customers with greater trust, personalization and empathy- At any time, across any screen and in the manner they prefer.
An interesting example of a connected customer journey in e-commerce would be wherein the moment an order is placed; a bot notifies the customer over their preferred channel with confirmation and shipping details.
On the day of the delivery, a voice bot checks up on the customer’s availability and automatically reschedules if needed based on the customer’s input. And before delivering the package, –
– the delivery partner contacts the customer over a secure call with both parties’ phone numbers anonymized to prevent callbacks. All this data is at the company’s disposal to be used to further personalize the customer’s experience in the future.
In healthcare and health-tech, a connected patient journey would enable patients to fix an appointment online, talk to doctors through a secure call which can be recorded and sent back to patients for future reference, receive lab prescriptions through a WhatsApp bot and reschedule appointments without any hassle.
Disconnected communication channels and scattered data put businesses at a great disadvantage today, where customers expect nothing but perfection. To hear on the future of customer engagement, be part of this exclusive closed-door discussion along with top 20 delegates from the leading logistics & e-Commerce firms

Why attend? – KEY MESSAGES

Third Party Logistics/ 3PL

E - Commerce

Healthcare & Health-tech


Third Party Logistics/ 3PL - Operations, Customer Experience

E Commerce - Operations, Customer Experience, Customer Support, Sales

Healthcare & Health-tech - Operations, Customer Experience, Customer Support,

COOs, VPs, SVPs, and Directors from the above industries



Sachin Bhatia
Chief Growth officer
Varun Raj
Head – platform business


Registration and Networking Coffee

Welcome Remark by Verve Management

Keynote address by Sachin Bhatia, Chief Growth Officer, Exotel

Roundtable Discussion

Panel Discussion led by Varun Raj, Head-Platform Business, Exotel

Closing Note

Networking Lunch



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