The Future of Banking
Open, Personalized, & Customer-Centric.

Executive Roundtable


Al Faisaliah Hotel, Riyadh

Date & Time

14thJune 2023

10:30AM- 2:00PM

Brought to you by


The Vision 2030 agenda implemented by the Kingdom of Saudi Arabia, clearly defines the path for every industry segment including banking. As Saudi Arabia gears up to being a financial hub under this agenda, banks will have to imbibe a similar trajectory, not just for themselves, but also to engage better with their customers and deliver enhanced experiences.
Ensuring customer-centric approaches is a business challenge that can no longer be ignored. Innovation and transformation to enrich customer experience are centered around –
Open Banking: Staying relevant and competitive is the focus here. Banks will have to reorient their strategy from traditional practices to a platform model that allows entry and collaboration with different players. Through an open banking framework, third parties gain access to a bank’s data and systems, enabling them to build APIs that enrich the experience for the bank’s customer. Open banking is being driven both by governmental initiatives and market dynamics.

However, revenue is a huge consideration when embarking on any new initiative. Open Banking brings up diverse revenue possibilities for banks with a progressive mindset. By evaluating the ecosystem, banks could find revenue opportunities in rightly pricing APIs, setting up revenue sharing arrangements with third-parties, including charges and fees on information exchange, transactions, calls, etc. Banks could also align with fintechs on a commission/fee basis.

The key lies in aggregating customer data from multiple sources to develop an accurate customer profile and then extend personalized offers to maximize on the features of the system. The onus is on the banks to decide how they wish to use their tech-stacks and available data to their benefit.
Relationship-based Pricing – In a digital world, customers are used to personalized services and expect customization in every transaction. Implementing appropriate technologies can help develop agility and make it possible to enable contextual pricing in real time. Enabling personalized pricing strategies, and quickly launching and changing products or offers can also be enabled with relationship-based pricing.
Relationship-based pricing when used in sync with customer behavior data enables banks to run customized products offers and services. Hyper-personalization of services in the banking industry is another key trend that is highly dependent on relationship-based pricing and is very important for banks to implement through an appropriate technology partner.


Key messages

Vision 2030

Align with Vision 2030 and the Open Banking framework announced by SAMA

Network with Peers

Network with peers on key concerns that the banking sector is facing currently; learn and share best practices

Open Banking

Participants can learn about open banking frameworks and how third parties access a bank’s data and systems to build APIs that improve the customer experience.

Relationship-based Pricing

Banks can gather insight into hyper-personalizing offerings to their customers thereby enhancing the experience


Heads of Corporate Banking

Heads of Transaction Banking

Heads of Consumer/Retail Banking

Chief Information/Technology Officers

Chief Digital Officers




Registration & Networking

Welcome and introduction by Rohit Kapoor, General Manager – Sales, SunTec

  • Open Banking panel moderated by Amit Dua, President, SunTec
  • Industry perspective by Bhavya Kumar, Managing Director & Partner, Boston Consulting Group
  • Panel discussion
  • Panel discussion on Relationship-based Pricing moderated by Sudheer Padiyar, Senior Vice President, Regional Head – EMEA & Global Head – Ecosystem, SunTec

    Closing Remarks by Rohit Kapoor

    Networking Lunch


    Amit Dua

    Amit Dua is President at SunTec Business Solutions. Based in London, he leads Sales, Business Development, Client Engagement, Alliances, and Industry Solutions functions for SunTec globally. Prior to joining SunTec, he served as Vice President & Regional Head for Europe, Americas and Australia, New Zealand as well as Head of Global Alliances for the banking product business of Infosys Limited, a $12 BN global firm. Over the last 26+ years, Amit has handled all the markets in advanced and emerging economies – Europe, Americas including LATAM, Asia, Australia, New Zealand, Middle East and Africa interacting with global and local banks alike. He is a keen business strategist and regularly comments on a range of banking and technology related issues. He has authored several articles and speaks regularly on contemporary topics like trends in banking technology, customer experience management, digital banking, channels, and core banking transformations, to name a few.

    Bhavya Kumar

    Managing Director & Partner
    Boston Consulting Group
    Bhavya Kumar leads Boston Consulting Group’s digital work within the Financial Institutions practice in the Middle East. Bhavya’s client work is focused on banking, fintech, capital markets, digital, technology, and sustainability. He has established deep expertise in the areas of strategy and transformation, disruptive innovation, digital-driven business models, digital attacker banks, fintech strategy, green finance, operating model design, agile, technology effectiveness, core systems, tech companies M&A, and portfolio prioritization through working with global and regional clients.
    In Bhavya’s current capacity, he focuses on projects in the banking and fintech spaces, providing expertise in transformation and strategy, disruptive innovation, digital-driven business models, agile ways of working, customer journeys, and core technology systems architecture and modernization. Bhavya works closely with regional and global clients in banking, fintech, and large family offices with interest in financial services.
    Recently he has led digital innovation, core systems modernization, and fintech and neobank setup, design, and launch projects in the GCC for Islamic and conventional banks. Before joining BCG, Bhavya was a Manager at A.T. Kearney, and before that, a Manager of Strategy & Innovation at IBM.

    Sudheer Padiyar

    Senior Vice President, Regional Head – EMEA & Global Head – Ecosystem
    Sudheer Padiyar is a seasoned and dynamic sales and marketing professional with over 25 years of experience in the Financial Services and Global Banking Technology Industry. He has successfully led sales and marketing functions across the Americas and Europe for the banking technology solutions from Infosys. During his remarkable career, he has worked closely with CXOs and business leaders of retail and universal banks across Western Europe in defining their transformation road map around Core Banking and Digital. His core competencies include driving customer relationships, business development, interpersonal skills, industry, and product expertise, developing value proposition and solution-based sales techniques to drive the right solutions to address client needs. He has also got an unconventional thinking ability in identifying the problem and implementing innovative solutions. He has led many corporate initiatives such as product licensing and implemented the product licensing policy for leading banking solutions from Infosys.



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