Customer Experience Vs Risk Mitigation: An Avoidable Trade-off

Compared to its potential, the actual adoption of Cloud has been relatively lackluster in the BFSI industry till now. A key factor that keeps financial institutions and their customers from embracing the Cloud is risk-aversion.

Conventional banks, insurance and financial institutions might avoid experimenting with Cloud-led innovation and customer services. They choose to invest more in security measures, because of the high stakes involved. In such conditions, customer-centricity might take a backseat.

On the other hand, challenger banks and new age fintech services are trying to capture the hidden market, constituting a diverse customer base,

which prioritizes revolutionary customer experiences and absolute convenience, while performing financial transactions. Yet there is low acceptance due to lingering fears of cyber risks involved.

However, is this trade-off between customer experience and risk mitigation truly unavoidable?

Not really! Indeed, it is possible to empower conventional banking institutions as well as neo banks with cutting edge cloud technologies,

so that they can create new benchmarks in customer experience and risk mitigation simultaneously.

Join Cloud4C and Oracle in this exclusive CXO roundtable to know more about the strategies to ensure Customer Experience and Risk Mitigation go hand in hand and how no trade-off is required whatsoever. We shall also discuss success stories of financial institutions that have aced the transformation race, risk-proof.

AGENDA – 31st August 2022 (10:00am – 02:00pm)


10:00am – 10:30am
Meet and Greet

10:30am – 11:00am
Managing experience Vs risk in Financial Services
Mohammed Muneebuddin, VP BFSI , Cloud4C

11:00 am – 11:30 am
Accelerating growth with cloud transformation
Shahid Khan, Industry Strategy Leader – FSI, Oracle

11:30 am – 12:00 am
Mission Critical Masters

12:00 pm – 12:30 pm
Networking & Prayer break

12:30 pm – 01:30 pm
Boardroom Discussion

1:30 pm – 1:50 pm
Next Steps – Cloud Journey

1:50 pm – 2:30 pm