Today’s tech-savvy consumer has high expectations around the complete purchase experience, right from order to delivery. This includes real-time updates on the status of orders, accurate ETAs on delivery, varied communication channels, and personalized and convenient fulfillment options.
In this roundtable, we will explore the various strategies with which businesses can meet and exceed these expectations. On the operations end, we will explore how such convenience is facilitated with efficient geocoding, automated order management, optimized route planning, real-time driver monitoring and order tracking.
We also look at how technology platforms can enhance collaboration between logistics partners such as carriers, warehouses, and to retailers optimize supply chain processes and improve overall efficiency.
Finally, we also look at how such measures helps businesses reduce costs, improve efficiency and accuracy, and enhance visibility across the supply chain.
Mehul Kapadia combines his passion for technology and sports in the range of business roles in his career. He is currently the Chief Revenue Officer at Locus, a SaaS scale-up in the last mile logistics space. Previously, he was the Global Head of Marketing at Vodafone Business Group, Chief Operating Officer at Motorsport Network, and held various international leadership roles at Tata Communications, where he worked for over 19 years in marketing, sales, operations, and product management. Mehul is a Non-Executive Director on the board of England Boxing and a former Board Advisor for Motorsport Network. He holds an engineering degree specialising in Electronics and Telecommunications, an MBA in Marketing, and resides in London with his family.