Why Attend:

Businesses have become competitive and have diversified dealing with the fast-changing environment, technology, and compliance requirements ensuring the client’s satisfaction.

As a result of these factors, organizations have already been feeling pressure to use integrated business processes supported by data, applications, computing solutions, and professional service providers to improve the customer experience and business Outcomes.

Organizations have to make every interaction count. Therefore, empowered customers seek value, personalized information, and real-time communication in a preferred channel.

Due to the pandemic and evolution of technology we are living in an ever changing world. Where the customer business interactions & behaviors are evolving constantly. We have been introduced to a new workforce model. Newer channels are being adopted for various communications like the video, voice, sms, whatsapp,etc

Digital transformation is changing the way companies communicate with their customers. Customer engagement platforms offer a simple solution to these problems.

Therefore it would require multiple channels and systems for just one customer engagement piece to successfully complete.

According to a survey poor service costs businesses an average of $41 billion each year. Unhappy customers can also have a negative impact on a brand’s image


Customer experience can be both cost centric while being business centric.

What is a full stack customer engagement platform, why is the adoption necessary and how does it enhance the customer’s journey?

Getting you closer access to inspirational leaders, highlighting the most innovative and impactful trends.   Join us for this executive roundtable to learn:

Industries covered

  • BFSI
  • Retail & E-commerce
  • Ed-tech/Health tech/Insure-tech
  • Food tech (Food aggregators)
  • BPO

Designed for

  • Business Heads/VPs
  • Heads of Customer Experience
  • Heads of Customer support
  • Heads of Operations
  • Contact Center Department Heads
  • Heads of IT/Digital Transformation
AGENDA – 15th June 2022 (11:00am – 01:00pm)


11:00am – 11:30am
Meet and Greet

11:30am – 11:35am
Welcome Note by Exotel

11:35 am- 12:05 pm

CXO Roundtable Discussion: Reimagining the Customer Experience using Cloud Communication

    1. How can enterprises devise ways to engage with customers proactively at different stages of their journey
    2. What are the most effective implementation strategies of cloud communication aimed at improving customer experience
    3. Key reasons to embrace the cloud – Security, speed of implementation, hyper-personalisation, data-driven decision making
    4. Important factors to consider while ensuring compliance and business continuity with Cloud communication
    5. Is the tech-enabled customer experience personalization a ‘must have’ in today’s digital environment?

12:05 pm – 12:35 pm
Networking Coffee Break

12:35 pm- 12:55 pm

Keynote Session: Reimagining the next generation of customer engagement for seamless experiences

  • Organizational challenges to transform the Communication
  • How cloud Communication can empower across different teams & departments
  • Creating better customer experiences
  • Creating a seamless Omnichannel customer engagement
  • Digitizing customer service to enhance customer experience

12:55 pm – 01:00 pm
Q & A | Closing Remarks

Boardroom Leaders

Binzad is VP of global sales at Ameyo. He has been with Ameyo for over 9 years and has handled new and emerging markets in the Middle East, APAC, and European market. He has over 20 years of experience across consulting, sales in customer experience, and the contact center domain. Prior to joining Ameyo, he has worked with some of the leading brands like Avaya, Dell Cisco, Aspect

Nik has been instrumental in establishing new geographies and business relationships for Ameyo. His business acumen made him a highly proficient consultant who can provide businesses with solutions that are efficient and effective in achieving their desired business outcomes.

Name: Binzad Aliar
Profile: VP of Global Sales
Company: Ameyo

Name: Nik Sharma
Profile: Head – APAC
Company: Ameyo

Brought to you by