All Speakers (CX)

Name: John McDonald
Title: Chief Executive Officer
Organization: Sapours Technologies Pvt Ltd

John has worked in a leadership capacity to develop companies in a variety of exciting fields, consistently giving his best to maximize value for fellow coworkers and clients alike. He is excited to bring Sapours and their unique culture to his management abilities in order to find and nurture new markets. John’s leadership in emerging E-commerce technologies has helped increase the value of companies like NTT Data Vertex and Hewett Packard during periods of successful innovation, along with many other previous employers enthusiastic about his performance. Over the last 27 years as an executive, John has also negotiated deals with Royal Bank, CIBC, Bosch, and was responsible for taking Charles Schwab online in Canada. Coming from his role as a board member during the restructuring of a successful ski resort, as well as his ongoing work as a consultant, John’s readiness to try new things has given him the capability to move between and understand many positions. Besides his impressive performance in the tech industry, he also created one of the first utilities for electricity, water, and internet in Ontario. As a divergent thinker with a passion for education, John has also recently completed courses in machine learning/artificial intelligence from Stanford, as well as culinary physics from Harvard.
John maintains an extensive bucket list. He has visited many archaeological sites and other historic locations around the world, and enjoys dining at Michelin-starred restaurants. The diverse and stimulating working environment offered at Sapours is an ideal place for John to continue his career making connections between innovators and producing value for growing companies.

Name: Kartik Bhatt
Designation: Digital Transformation Head
Organization: Sharaf Group Retail Division – UAE

Kartik is a successful Omnichannel Business Leader (COO) with 18 + years of PNL Management, Operational Leadership, Retail Strategy and Digital Transformation experience across Ecommerce across GCC, South Asia & India. He also has an entrepreneurial and start-up experience of setting up in a venture funded fashion and lifestyle E – Commerce startup in India with 200+ brands, catering to around 1.3 million shoppers annually. Kartik has a vast knowledge of Global Business Development & Expansion experience of setting up & operating Travel & Duty Free business across India, UAE, Malaysia, Indonesia, Poland, UK, Brazil, Caribbean, Oman, Bahrain & Hongkong. Kartik is a Retail Coach & Advisor to mid – size retailers supporting Digital Transformation, Category, Inventory & Operational efficiency optimization using Retail Analytics & Data Sciences & Overall Business Strategy.

Name: Kashif Siddiqui
Designation: Customer Experience Solutions Expert
Company Name: SAP

Kashif Siddiqui is, Six Sigma certified, CRM, CEM/CX, SaaS, Loyalty, Design Thinking and Social Media Specialist with over 18 years of professional experience in CRM specific Business Development, Sales, Presales, Consulting and Implementation. Focused on helping enterprise customers to design, build, adopt and utilize SAP’s world class customer experience management solutions. Kashif also has a deep CX related Industry Knowledge. The industries he focuses on are: Financial Services (Incl. Insurance), Telecoms, Travel & Transport, Healthcare and Public Sector. He has incorporated a Human Centered Design Approach to the Software sales process, utilizing techniques such as Journey Mapping to carry out discovery and solution design, using Design Thinking within the Software Demo process in the form of Storytelling.

Name: Sanjeev Madavi
Designation: Group Chief Digital Transformation Officer
Company Name: Khimji Ramdas Group

Sanjeev Madavi is a seasoned IT executive with 25 years of global experience in Digital transformation, Value chain innovation, New business ventures and Operational Excellence across multiple industries. He works on strategic long-term initiatives focused on capability building and delivering dynamic and innovative solutions aligned to business goals. He uses his global experience in leadership roles surrounding strategy formulation, risks and compliance, process engineering, program management, technology roadmaps, enterprise solutions delivery, and business entrepreneurship experience to deliver a positive impact to the bottom line. Sanjeev is a recognized leader in turning businesses into digital enterprises and executing business transformation alongside organizational change management.

He has received several accolades and recognitions including the Supply Chain & Logistics Technology Leader of the Year award in 2019. Since Feb 2021, he is the Group Chief Digital Transformation Officer for the Khimji Ramdas Group looking into strategic IT investments and digital transformation agenda for the 50+ businesses under the group. Prior to this he was the Director of Technology at Asyad spearheading digital transformation in Logistics State-Owned Enterprises and the implementation of Sultanate of Oman’s 2040 Logistics Strategy (SOLS2040). He is a Civil Engineer and holds an MBA from the Indian Institute of Management Ahmedabad and has completed several executive leadership programs including the Stanford LEAD program in Corporate Innovation. He is passionate about digital-driven enterprises and speaks regularly at events concerning new-age business ecosystems and technology innovation for the future.

Name: Tamer Hamed
Designation: Chief Information Officer
Organization: Dubai Cable Company (Ducab)

Tamer has a diverse international experience in solving complex business problems in multinational firms. He is proficient in dealing with senior executives and management at the organization and intergovernmental level. He acquires experience in business and technology strategy development using analytic and hypothesis-driven approach, project management, ICT operations and service delivery expertise. Tamer began his journey in Dubai Cable Company as the General Manager, he was able to achieve increase in the productivity and performance by reduction of the IT Budget by 30%, SAP Value Management. Tamer was also responsible of overviewing the IT architecture, ensure the business continuity, overseeing the technological infrastructure. Tamer is currently serving as the Chief Information Officer in Ducab.

Name: Vipin Killedar
Designation: Co-Founder & Director
Company: Sapours Technologies Pvt Ltd

Vipin Killedar has over 12 years of professional experience in Design, Development, and Deployment of the e-commerce solutions and Enterprise search solutions. Experience on Hybris suite, Vipin is a part of Sapours Technologies Pvt Ltd. He is a Hybris Certified core Developer V5 with hands on experience in various technologies-Java, J2EE, Java Web services (JAX-WS), C#, SQL Server 2005/08, Hybris e-commerce framework and various Search Engines -Nutch, Solr, Lucene,ATG Search. Vipin has also worked as a Hybris Technical Consultant at Client location (JAPAN). He also has experience in Solution Architecture, High Level Design, Low Level Design, Code Review and mentoring team. He has strong communication skills, presentation as well as problem-solving skills, able to perform in both advisory and supervisory roles in the field of expertise.