Why Attend:

The Indonesian economy continued to thrive in the past two years despite several hurdles. The Ecommerce, Quick Commerce, 3PL markets in Indonesia are expected to reach over USD 12 billion in 2023. With the influx of demand, the need to meet technological supply is crucial for the operations to sustain and scale.

Technology offers great opportunities to solve critical challenges in a commerce journey lifecycle.

  1. CX and customer privacy hurdles due to number leakage and no visibility during the last-mile operations.
  2. Manual or no order verification process resulting in fake orders, order returns (RTO), and high costs per delivery.
  3. Increased time to delivery and attempts to delivery due to less informed customers.
  4. Inconsistent delivery rates and times due to low call pick-up rates at the last mile.
  5. Low retention and repeat order rates because of inconsistent CX during post-purchase service

According to a survey, poor customer service costs businesses an average of $41 billion yearly.

Organizations must make every interaction count in today’s cut-throat competitive landscape. Therefore, empowered customers seek value, personalized information, and real-time communication in a preferred channel.

Exotel partnered with some of Asia’s leading eCommerce, hyperlocal, and fulfillment companies to fix the above-mentioned metrics. With unified, automated, and cross-channel customer engagement, the company boosts CX and operational efficiencies for companies like GoJek, Tokopedia, Fabelio, Blibli, Flipkart, and more.

Getting closer access to inspirational leaders, highlighting the most innovative and impactful trends. Join us for this executive roundtable to learn:

Designations to Target

  • Business Head / VPs
  • Head of Customer Experience
  • Head of Logistics / Delivery / Last mile/ Transport
  • Head of Operations
  • Head of IT
  • Head of Product
AGENDA – 24th August 2022 (11:00am – 01:00pm)


Meet and Greet – 30mins

Welcome Note by Exotel – 5mins

CXO Executive Roundtable – 30mins

Panel discussion: Communication is getting faster, smarter, and more synchronized – Is your business for the next generation of customer engagement?

    1. Why customer privacy is more important today than ever.
    2. How streamlining and automating timely communications on preferred channels impact operational costs, revenue, and CX.
    3. Learn how last-mile efficiency and monitoring are key to increasing customer loyalty.
    4. Enabling smarter and faster customer interactions with intelligent bots

Networking Coffee Break – 30mins

Presentation by Exotel – 20mins
Keynote Session: Creating customer and operational-centric approach with unified customer engagement platform
  • Deep dive into end-to-end commerce journey and touchpoints
  • Number masking aimed at protecting the privacy of the customers
  • Getting 100% visibility into last mile and other customer interaction
  • The importance of automation and timely communications on preferenced channels
  • Commerce evolution with Chatbots: WhatsApp, web chat, and beyond

Q & A | Closing Remarks by Exotel – 5mins

Boardroom Leaders

Binzad is VP of global sales at Ameyo. He has been with Ameyo for over 9 years and has handled new and emerging markets in the Middle East, APAC, and European market. He has over 20 years of experience across consulting, sales in customer experience, and the contact center domain. Prior to joining Ameyo, he has worked with some of the leading brands like Avaya, Dell Cisco, Aspect

Raman has played an instrumental role over the last seven years in moving enterprises to the cloud.
His expertise lies in helping organizations create a personalized customer communication experience at scale.

Name: Binzad Aliar
Profile: VP of Global Sales
Company: Ameyo

Name: Raman MK
Profile: Head of International Marketing
Company: Ameyo

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